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User Registration and Booking Management #

This document outlines the users/customers registration process and booking management features on the Lombok Hotel and Travel website (https://lombokhotelandtravel.com/

  1. User Registration
  • Users/Customers can register for an account by clicking the “Register” button on the website’s homepage or any relevant page.
  • The registration form typically requires the following information:
    • First Name
    • Last Name
    • Email Address
    • Password (twice for confirmation)
    • Optional: Phone Number
  • Upon submitting the registration form, users/customers will receive a confirmation email with a link to activate their account.
  • Once activated, users can log in to their account using their email address and password.
  1. Users/Customers Dashboard

After logging in, users will be directed to their personal dashboard. This dashboard serves as a central hub for managing bookings, account details, and preferences.

  • Key Features of the users/customers Dashboard:
  • Booking History: This section displays a list of all past and upcoming bookings made by the users/customers. Each booking will typically show:
    • Booking reference number
    • Destination
    • Accommodation details (hotel name, room type)
    • Tour details (if applicable)
    • Travel dates
    • Total price
    • Payment status
  • Booking Management: Depending on the specific booking and its status, users may be able to:
    • View booking details
    • Download booking confirmation vouchers
    • Cancel bookings (subject to cancellation policies)
    • Modify bookings (subject to availability and potential fees)
  • Account Information: This section allows users/customers to view and update their account details, such as:
    • Name
    • Email address
    • Phone number
    • Password
  • Payment Methods: users/customers can add, edit, or remove preferred payment methods for future bookings.
  • Travel Preferences: (Optional) This section allows users to indicate travel preferences (e.g., preferred room types, desired amenities) to personalize their search results.
  • Communication Preferences: Users can manage their communication preferences with Lombok Hotel and Travel, opting in or out of promotional emails or newsletters.
  1. Booking a Tour or Accommodation

users/customers can search for tours and accommodations using the search bar or browsing by category (hotels, tours, etc.). Once they find a suitable option, they can proceed to book by following these steps:

  • Select the desired dates and number of guests.
  • Review the included services and exclusions.
  • Choose any available add-ons (e.g., breakfast, airport transfer).
  • Select their preferred payment method and enter billing information.
  • Review the booking summary and confirm the booking.
  1. Confirmation and Booking Management

Upon successful booking, users/customers will receive a confirmation email with all booking details and a reference number. This information will also be reflected in their user dashboard under “Booking History.” Users can then manage their booking through the dashboard functionalities as described earlier.

5. Additional Notes

  • Lombok Hotel and Travel may send booking reminders or other relevant information via email based on user communication preferences.
  • The specific features and functionalities of the user dashboard may be subject to change and improvement over time.

Benefits of User Registration

Registering for an account allows users/customers to:

  • Save time on future bookings by having their information pre-filled.
  • Easily manage and track all their bookings in one place.
  • Access exclusive deals and promotions.
  • Personalize their travel experience based on preferences.

We encourage users/customers to register for an account to enjoy a smoother and more convenient booking experience on Lombok Hotel and Travel.

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