Legal Compliance

Lombok Hotel and Travel (“we”, “us”, or “our”) operates a tourism marketplace website that connects users seeking travel and accommodation services (“Users”) with businesses providing those services (“Sellers”). This document outlines our commitment to legal compliance and best practices.

1. User-Generated Content and Listings

  • We require Sellers to comply with all applicable laws and regulations in their listings and business practices. This includes adhering to licensing requirements, safety standards, and environmental regulations.
  • We remove listings or user-generated content that violates our Terms of Use (TOU) or is otherwise illegal or harmful.
  • We encourage Users to report any listings or content they believe violates our TOU or the law.

2. Consumer Protection Laws

  • We strive to ensure that Users have a fair and safe experience on our platform.
  • We encourage Sellers to offer accurate descriptions of their services, prices, and cancellation policies.
  • We recommend Sellers comply with consumer protection laws regarding advertising, pricing, refunds, and cancellations as applicable in Indonesia.

3. Data Privacy

  • We comply with all applicable data privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and Indonesian data privacy regulations.
  • Our Privacy Policy outlines how we collect, use, and disclose user information. We obtain user consent for data collection and use practices as required by law.

4. Intellectual Property

  • We respect the intellectual property rights of others.
    We prohibit Sellers from listing or offering products or services that infringe on the intellectual property rights of others.
  • We have procedures in place to respond to claims of intellectual property infringement.

5. Financial Regulations

  • We may partner with third-party payment processors to facilitate transactions between Users and Sellers.
  • We encourage Sellers to comply with all applicable financial regulations related to online transactions.

6. Dispute Resolution

  • We encourage Users and Sellers to resolve disputes directly with each other.
  • We may provide a dispute resolution mechanism to facilitate communication and resolution.
  • We may suspend or terminate user accounts involved in repeated violations of our TOU or applicable laws.

7. Disclaimer

We are a marketplace platform and do not assume liability for the services provided by Sellers.

It is the responsibility of Users to research Sellers and understand the terms and conditions of their services before booking.

8. Continuous Improvement

We are committed to ongoing legal compliance and regularly review our practices to ensure adherence to evolving laws and regulations.