Terms of Business for Tour Suppliers and Bookers

1. Introduction

These Terms of Business (“TOB”) govern the relationship between Lombok Hotel and Travel (“Lombok HT”, “we”, “us”, or “our”), a travel marketplace platform, and independent tour suppliers (“Suppliers”) who list their tours on our platform, and bookers (“Bookers”) who utilize our platform to search and book tours, accommodation, and activity, car transfer, and car rental.

2. Scope of Services

  • Suppliers: You agree to list accurate descriptions of your tours, activity, accommodation, and car service provider, including inclusions, exclusions, pricing, itineraries, schedules, cancellation policies, and any special requirements (e.g., fitness level). You are responsible for obtaining all necessary licenses and permits for operating your tours and adhering to all applicable safety regulations.
  • Lombok HT: We provide a platform for Suppliers to showcase their tours and Bookers to discover and book those tours. We handle payment processing through a secure third-party vendor and remit payments to Suppliers after deducting our commission (as agreed) and any applicable transaction fees.
  • Bookers: You are responsible for researching tours offered by Suppliers and understanding their terms and conditions before booking. You agree to provide accurate information during the booking process.

3. Responsibilities and Obligations


  • You are solely responsible for the delivery and quality of your tours as described on our platform.
  • You must promptly update your tour information on Lombok HT in case of any changes.
  • You will respond to Booker inquiries regarding your tours in a timely and professional manner.
  • You will comply with all Indonesian laws and regulations related to tour operation and consumer protection.


  • You are responsible for verifying tour details, including cancellation policies, before booking.
  • You agree to comply with the terms and conditions set forth by Suppliers in their tour descriptions.
  • You will treat tour guides and other tour personnel with respect during the tour.

Lombok Hotel Travel:

  • We strive to provide an accurate and user-friendly platform for Suppliers to list tours, activities, accommodations, and car services and Bookers to discover and book them.
  • We process payments securely through a third-party vendor and remit funds to Suppliers after deducting our commission and any applicable transaction fees.
  • We mediate disputes between Suppliers and Bookers in good faith but cannot guarantee resolution.

4. Communication and Transparency

  • Availability and Confirmation: Suppliers are responsible for updating tour availability on Lombok HT. Bookings are confirmed upon receipt of payment by Lombok HT and confirmation by the Supplier.
  • Changes and Cancellations: Changes or cancellations initiated by Suppliers must be communicated to Bookers through Lombok HT as soon as possible. Cancellation fees apply as per Supplier policy. Booker-initiated cancellations are subject to Supplier cancellation policies specified on our platform.
  • Dispute Resolution: In case of disputes between Suppliers and Bookers, Lombok HT will facilitate communication to find an amicable resolution. We may suspend the account of either party involved in repeated violations of these TOB.

5. Legal Considerations

Limitations of Liability

  • Suppliers are solely liable for their tours and any injuries or damages suffered by Bookers during the tour.
  • Lombok HT is not liable for any inaccuracies or misrepresentations in tour descriptions provided by Suppliers.
  • Both Suppliers and Bookers agree to indemnify and hold harmless Lombok HT from any claims or damages arising from their use of the platform.

6. Marketing and Promotion

  • Suppliers: You may utilize the marketing tools provided by Lombok HT to promote your tours to potential Bookers.
  • You grant Lombok HT the non-exclusive right to use your tour descriptions, images, and other marketing materials to promote your tours on our platform and through other marketing channels we deem appropriate.
  • Bookers: You may not use tour information obtained through Lombok HT for commercial purposes without the express written consent of the Supplier.
  • Lombok HT: We may use tour information and images provided by Suppliers to promote the Lombok HT platform and the tours offered on our platform.

7. Feedback and Reviews

  • Bookers: You are encouraged to leave feedback and reviews about your tour experiences on the Lombok HT platform. Feedback should be constructive and respectful.
  • Suppliers: You agree to respond to Booker reviews in a timely and professional manner. You may not solicit or incentivize positive reviews.

8. Term and Termination

  • These TOB become effective upon your registration as a Supplier or Booker on the Lombok HT platform.
  • These TOB may be terminated by either party with written notice.
  • Lombok HT may terminate your account (Supplier or Booker) for violations of these TOB or any other Lombok HT policies.

9. Governing Law

These TOB shall be governed by and construed in accordance with the laws of Indonesia.

10. Entire Agreement

These TOB constitute the entire agreement between you and Lombok Hotel and Travel regarding your use of the platform.

11. Contact Us

If you have any questions about these TOB, please contact us at info@lombokhotelandtravel.com.